This Privacy Policy describes how TONGAN SMART CHAIN DIGITAL LIMITED (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our ultra (the “Site”) or otherwise communicate with us regarding the Site.
By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect personal information that you provide directly to us, information automatically collected when you use the Site, and information from third parties.
Information You Provide to Us
- Contact Information: Name, email address (hello@ourultra.com), phone number, billing address, and shipping address.
- Account Information: Username, password, and other registration details.
- Payment Information: Credit/debit card details or other payment method information (processed by our third-party payment processors).
- Order Information: Products purchased, order history, and transaction details.
- Communication Information: Any information you provide when contacting our customer service team at hello@ourultra.com or through other communication channels.
Information Automatically Collected
When you visit the Site, we automatically collect certain information about your device and usage:
- Device Information: IP address, browser type and version, operating system, and device identifiers.
- Usage Information: Pages viewed, time spent on pages, links clicked, and referring URLs.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience and analyze site traffic. You can control cookie preferences through your browser settings.
Information from Third Parties
We may receive information about you from third-party service providers, such as payment processors, shipping carriers, and analytics providers.
2. How We Use Your Information
We use your personal information for the following purposes:
- Process and Fulfill Orders: To process payments, confirm orders, arrange shipping, and provide order updates.
- Customer Service: To respond to your inquiries at hello@ourultra.com and provide support.
- Marketing and Promotions: To send you promotional materials, newsletters, and special offers (you may opt out at any time).
- Improve Our Services: To analyze usage trends, optimize the Site experience, and develop new products and features.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
- Security: To detect, prevent, and address fraud, security, or technical issues.
3. Sharing Your Information
We do not sell your personal information. We may share your information with the following categories of third parties:
- Service Providers: Payment processors, shipping and logistics partners, email delivery services, and IT support providers who assist in operating our business.
- Analytics Providers: Third-party analytics tools (e.g., Google Analytics) to help us understand Site usage.
- Legal and Regulatory Authorities: When required by law, regulation, or legal process, or to protect the rights, property, or safety of TONGAN SMART CHAIN DIGITAL LIMITED, our users, or others.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal obligations, resolve disputes, and enforce our agreements.
6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to certain exceptions.
- Opt-Out: Opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails.
- Data Portability: Request a copy of your data in a structured, machine-readable format.
To exercise any of these rights, please contact us at hello@ourultra.com.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your browsing experience, analyze Site traffic, and personalize content. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect certain features of the Site.
8. Third-Party Links
The Site may contain links to third-party websites or services. This Privacy Policy does not apply to such third-party sites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children’s Privacy
The Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us at hello@ourultra.com and we will promptly delete such information.
10. International Data Transfers
As an e-commerce business operated by TONGAN SMART CHAIN DIGITAL LIMITED with our registered address at UNIT A21, 6/F HSE OF CORONA NO.50 HUNG TO RD KWUN TONG HONG KONG, your information may be transferred to and processed in countries outside your country of residence. We take appropriate measures to ensure that your data is treated securely and in accordance with this Privacy Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a revised “Last updated” date. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Company: TONGAN SMART CHAIN DIGITAL LIMITED
Address: UNIT A21, 6/F HSE OF CORONA NO.50 HUNG TO RD KWUN TONG HONG KONG
Email: hello@ourultra.com